Beacon Hill Staffing Group - Saint Paul, MN

posted 2 months ago

Full-time - Senior
Saint Paul, MN
Administrative and Support Services

About the position

Our client is seeking a talented Senior Product Manager / Business Analyst with a strong background in the tourism and theme park space. The ideal candidate will possess a robust business analyst, product owner, or analyst background, particularly in guest experience technology implementations, including access control systems. This role requires effective communication with key stakeholders, including C-suite executives, to develop comprehensive requirements and formal documentation that will support the development of technology solutions for new premier guest experiences or destinations. In this position, the candidate will be responsible for gathering both technical and functional requirements, as well as creating capability matrixes. The role demands clear written and verbal communication skills, as the individual will lead requirements gathering meetings with senior-level executives. The successful candidate will work closely with directors, vice presidents, and critical technical resources, such as solution architects, to ensure that all technology solutions align with the requirements for new guest experiences, with a significant focus on access control technologies. Additionally, the candidate will oversee the successful deployment of these technology solutions, ensuring that they meet the established requirements. This role offers an opportunity for creativity in developing innovative technology solutions that enhance guest experiences while collaborating with key organizational leaders.

Responsibilities

  • Gather technical and functional requirements from stakeholders, including C-suite executives.
  • Lead requirements gathering sessions and document technical specifications, BRDs, and capability matrixes.
  • Interface with directors, vice presidents, and technical resources to develop technology solutions for guest experiences.
  • Ensure successful deployment of technology solutions for new guest experiences, focusing on access control systems.
  • Communicate effectively with stakeholders to ensure alignment on project goals and requirements.

Requirements

  • 7+ years of experience as a Business Analyst, Project Owner, Operational Analyst, or Project Manager.
  • Professional experience within the hospitality, tourism, or theme park industries.
  • Proven experience leading requirements gathering sessions and documenting technical and functional requirements.
  • Experience interfacing and presenting directly to stakeholders, including C-level executives, VPs, and directors.
  • Experience gathering requirements for projects related to guest experiences, theme park build-outs, or access control devices.

Nice-to-haves

  • Experience with RFID, Magnetic Stripe, and/or implementing guest wristband technology.
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