Beacon Hill Staffing Group - Albany, NY

posted 2 months ago

Full-time - Senior
Albany, NY
Administrative and Support Services

About the position

Our client is seeking a talented Senior Product Manager / Business Analyst (BA) with a strong background in the tourism and theme park space. This role is pivotal in enhancing guest experience technology implementations, particularly focusing on access control systems. The ideal candidate will possess a robust business analyst or product owner background, demonstrating experience in developing requirements and formal documentation that supports the construction of technology solutions for premier guest experiences and destinations. The position demands exceptional written and verbal communication skills to effectively gather both technical and functional requirements, as well as capability matrixes. In this role, the Senior Product Manager / BA will engage with key stakeholders, including C-suite executives, directors, and vice presidents, to lead requirements gathering sessions. The candidate will be responsible for ensuring that all technology solutions align with the gathered requirements and will oversee the successful deployment of these solutions in new guest experiences. This position offers an opportunity to be creative in developing innovative technology solutions that significantly impact guest experiences while collaborating with influential leaders within the organization. The successful candidate will need to exhibit executive-level polish and have a proven track record of interfacing with senior-level executives. They will work closely with critical technical resources, including solution architects, to develop comprehensive technology solutions that enhance guest experiences, with a particular emphasis on access control systems. This role is ideal for someone looking to make a meaningful impact in the tourism and theme park industry through technology.

Responsibilities

  • Lead requirements gathering sessions with senior-level executives and stakeholders.
  • Document technical and functional requirements, including Business Requirements Documents (BRDs) and capability matrixes.
  • Interface with C-level executives, VPs, and directors to communicate project needs and updates.
  • Collaborate with solution architects and technical resources to develop technology solutions for guest experiences.
  • Ensure successful deployment of technology solutions that meet the established requirements.
  • Utilize advanced skills in Excel, MS Project, and Visio to manage project documentation and timelines.

Requirements

  • 7+ years of experience as a Business Analyst, Project Owner, Operational Analyst, or Project Manager.
  • Professional experience within the hospitality, tourism, or theme park industries.
  • Proven experience leading requirements gathering sessions and documenting technical and functional requirements.
  • Experience interfacing and presenting directly with stakeholders, including C-level executives, VPs, and directors.
  • Experience gathering requirements for projects related to guest experiences, theme park build-outs, or access control devices like electronic wristbands.
  • Advanced skills in Excel, MS Project, and Visio.

Nice-to-haves

  • Experience with RFID and Magnetic Stripe technology.
  • Experience implementing guest wristband technology.

Benefits

  • Equal Opportunity Employer that values diversity in the workplace.
  • Encouragement for individuals with disabilities and protected veterans to apply.
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