Beacon Hill Staffing Group - Little Rock, AR

posted 2 months ago

Full-time - Senior
Little Rock, AR
Administrative and Support Services

About the position

Our client is seeking a talented Senior Product Manager / Business Analyst (BA) with a strong background in the tourism and theme park space. The ideal candidate will possess a robust business analyst, product owner, or analyst background, particularly in guest experience technology implementations, including access control systems. This role requires effective communication with key stakeholders, including C-suite executives, to develop comprehensive requirements and formal documentation that will facilitate the construction of technology solutions for new premier guest experiences or destinations. The successful candidate will be responsible for gathering both technical and functional requirements, as well as creating capability matrices. Clear written and verbal communication skills are essential, as this role involves leading requirements gathering meetings with senior-level executives. The candidate will work closely with directors, vice presidents, and critical technical resources, such as solution architects, to develop all technology solutions related to guest experiences, with a significant focus on access control. In this position, you will not only gather requirements but also ensure that the technology solutions developed meet those requirements. Additionally, you will play a crucial role in overseeing the successful deployment of these solutions for new guest experiences. If you are looking for a role that allows you to be creative in developing innovative technology solutions that enhance guest experiences while collaborating with key organizational leaders, this position is an excellent fit for you.

Responsibilities

  • Gather technical and functional requirements from stakeholders, including C-suite executives.
  • Lead requirements gathering sessions and document technical specifications, BRDs, and capability matrices.
  • Interface with directors, vice presidents, and technical resources to develop technology solutions for guest experiences.
  • Ensure that technology solutions meet the gathered requirements and are deployed successfully.
  • Communicate effectively with key stakeholders to align on project goals and expectations.

Requirements

  • 7+ years of experience as a Business Analyst, Project Owner, Operational Analyst, or Project Manager.
  • Professional experience within the hospitality, tourism, or theme park industries.
  • Proven experience leading requirements gathering sessions and documenting technical and functional requirements.
  • Experience interfacing and presenting directly to stakeholders, including C-level executives, VPs, and directors.
  • Experience gathering requirements for projects related to guest experiences, theme park build-outs, or access control devices.

Nice-to-haves

  • Experience with RFID and Magnetic Stripe technology.
  • Experience implementing guest wristband technology.

Benefits

  • Equal Opportunity Employer
  • Encouragement for individuals with disabilities and protected veterans to apply.
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