Beacon Hill Staffing Group - Madison, WI

posted 2 months ago

Full-time - Senior
Madison, WI
Administrative and Support Services

About the position

Our client is seeking a talented Senior Product Manager / Business Analyst (BA) with a strong background in the tourism and theme park space. The ideal candidate will possess a robust business analyst, product owner, or analyst background, particularly in guest experience technology implementations, including access control systems. This role requires effective communication with key stakeholders, including C-suite executives, to develop comprehensive requirements and formal documentation that will facilitate the construction of technology solutions for new premier guest experiences or destinations. In this position, the candidate will be responsible for gathering both technical and functional requirements, as well as creating capability matrixes. The role demands exceptional written and verbal communication skills to lead requirements gathering meetings with senior-level executives effectively. The successful candidate will collaborate with key stakeholders, including directors and vice presidents, as well as critical technical resources such as solution architects, to develop all technology solutions for new guest experiences, with a significant focus on access control. The responsibilities extend beyond just gathering requirements; the candidate will also ensure that the technology solutions developed meet these requirements and oversee the successful deployment of these solutions for new guest experiences. This role is perfect for someone looking to be creative in developing innovative technology solutions that significantly impact guest experiences while working closely with key leaders within the organization.

Responsibilities

  • Gather and document technical and functional requirements for guest experience technology implementations.
  • Lead requirements gathering sessions with senior-level executives and stakeholders.
  • Develop formal documentation including Business Requirements Documents (BRDs) and capability matrixes.
  • Interface with directors, vice presidents, and solution architects to create technology solutions for guest experiences.
  • Ensure successful deployment of technology solutions that meet gathered requirements.
  • Communicate effectively with C-suite executives and other key stakeholders.

Requirements

  • 7+ years of experience as a Business Analyst, Project Owner, Operational Analyst, or Project Manager.
  • Previous professional experience within the hospitality, tourism, or theme park industries.
  • Proven experience leading requirements gathering sessions and documenting technical and functional requirements.
  • Experience interfacing and presenting directly to stakeholders, including C-level executives, VPs, and directors.
  • Experience gathering requirements for projects related to guest experiences, theme park build-outs, or access control devices like electronic wristbands.
  • Advanced skills in Excel, MS Project, and Visio.

Nice-to-haves

  • Experience with RFID and Magnetic Stripe technology.
  • Experience implementing guest wristband technology.
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