Fanatics - San Mateo, CA
posted about 1 month ago
The Sr Product Manager - Digital Care at Fanatics will be instrumental in enhancing the post-order experience for customers. This role focuses on managing and optimizing order modifications, chatbot, and voicebot solutions to ensure a seamless interaction with the brand after an order is placed. The ideal candidate will have a strong analytical and customer-centric approach, driving the development of self-service features and collaborating with various teams to align automated solutions with human support.