Fanatics - San Mateo, CA
posted about 1 month ago
The Digital Care Product Manager at Fanatics will be instrumental in enhancing the post-order experience for customers. This role focuses on managing and optimizing order modifications, chatbot, and voicebot solutions to ensure a seamless interaction with the brand after an order is placed. The position requires a strong analytical and customer-focused mindset to identify pain points and opportunities in the post-order journey, collaborating with various teams to align automated solutions with human support.