Sr. Product Manager - Digital Commerce

$110,000 - $125,000/Yr

J. J. Keller & Associates - Neenah, WI

Full-time - Mid Level

Remote - Neenah, WI

Professional, Scientific, and Technical Services

About the position

The Senior Product Manager will set strategic direction and collaborate with business and technology teams to enhance J. J. Keller Digital Commerce sites, aiming to boost user engagement and achieve online billing and marketing objectives. This role involves defining and launching new digital products and services, as well as developing and executing marketing growth plans.

Responsibilities

• Leads, develops, and coaches team members, providing clear expectations, feedback, and recognition.
• Participates in the hiring/selection process and conducts performance evaluations.
• Handles associate relations issues and delivers results in line with key metrics such as new product/service launch objectives and customer satisfaction targets.
• Takes concepts from origination through research, measurement, and iteration, leading the successful launch of assigned product/service offerings.
• Engages with internal teams and customers to continuously improve the experiences on JJKeller.com and other web properties.
• Leads development of customer journey maps and wireframes, along with associated documentation.
• Directs the marketing mix for assigned product/service offerings, including customer segmentation and product promotion.
• Utilizes web analytics tools to identify user trends and quantify business impact to guide prioritization.
• Prioritizes enhancements to deliver the most value to customers and stakeholders.
• Provides input to help create an e-commerce site vision, strategy, and roadmap that drives growth and profitability.
• Owns relationships with external software/service providers for e-commerce website tools.
• Facilitates decision-making and proposes alternative solutions to identify gaps.
• Partners closely with Development teams to deliver solutions that satisfy customer, business, and technology goals.
• Develops and manages processes that transform business requirements into detailed product requirements.
• Collaborates with Marketing and Business Units to ensure a sustainable, competitive product/service line.

Requirements

• 5+ years of experience in a digital product management role in a related technology/service or product/industry.
• 3+ years of experience in a leadership role.
• 2+ years of experience working with user interface design resources and writing/reviewing product requirements.
• Experience working with sales, marketing, and operations teams on new product launches or line extensions.
• Bachelor's degree in Marketing, Business, or a Technology field.

Nice-to-haves

• Technical understanding of web applications and website UI design.
• Demonstrated ability to improve conversion rates.
• Strong problem-solving, organizational, and analytical skills.
• Ability to work with diverse, cross-functional teams throughout the organization.
• Strong verbal and written communication skills.

Benefits

• Medical / Dental / Vision Insurance
• Annual Reviews and Merit Increases
• Quarterly Bonus Program & Annual Discretionary Performance Bonus Program
• Two Retirement Programs: Annual Profit-Sharing and 401(k) with Employer Match
• Work-Life Balance with ability for Flexing Work Hours
• Paid Time Off (PTO) Days + 9 Paid Company Holidays
• Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
• Free access to FLEX by Fitness on Demand providing 24/7 access to online workout videos
• Computer Equipment Provided for Home Office