Sr. Product Manager - Digital Innovation

$113,000 - $150,000/Yr

WEX - Washington, DC

Full-time - Senior

Remote - Washington, DC

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Senior Product Manager on WEX Inc.'s Innovation & Discovery team, you will rapidly identify customer problems and validate product market fit for solutions that transform the day-to-day operations for our B2B target customers. This role involves close collaboration with design and engineering on a small, agile discovery team focused on creating innovative solutions that address real business problems and customer needs. You will work in a fast-paced, iterative environment, empowered to test and learn bold ideas and turn ambiguous challenges into breakthrough solutions.

Responsibilities

• Research and analyze market data to unearth unmet customer needs and potential innovation opportunities.
• Lead discovery and experimentation efforts to identify ways that SaaS, data, and/or AI-driven products solve problems for customers and align to our business goals.
• Conduct empathy interviews, follow-me-homes, and surveys to understand pain points and identify key moments in the customer experience.
• Develop and execute learning plans that test risky assumptions through experimentation to validate product-market fit.
• Synthesize qualitative and quantitative insights from experiments, customer testing, and market research to inform product decisions.
• Develop prototypes, test product-market fit, and continuously refine based on user feedback.
• Proactively seek opportunities to leverage AI to reimagine the product discovery and development process.
• Present learnings to senior leaders and key stakeholders using tangible examples, end-user focused insights, and data-driven recommendations.
• Foster a culture of innovation and collaboration across departments, driving organizational change and promoting innovative thinking.

Requirements

• Bachelor's degree or relevant hands-on experience.
• Proven knowledge of modern product discovery and delivery techniques.
• 8+ years of experience working on technology-driven products in roles such as product manager, product designer, engineer, data analyst, data scientist, or user researcher.
• Experience building, using, or experimenting with AI-driven products.
• Ability to quickly understand various functional areas of business, including engineering, design, finance, sales, or marketing.
• Strong problem-solving skills, using sound judgment to navigate complex challenges, assess risks, and present clear, data-driven solutions in a structured format.
• Proven track record of collaborating effectively with engineers, designers, and company leadership.
• Comfortable with basic project management to drive necessary outcomes as part of the discovery and product development process.

Nice-to-haves

• Open-minded, creative, and leads with a fail-forward attitude.
• Bias for action and a sense of urgency to solve problems proactively.
• Passion for digital technology and the potential of generative AI.
• Deep sense of empathy for customers, partners, and stakeholders.
• Naturally balances customer outcomes with business results.
• Adept influencer with a keen sense of communicating based on audience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Flexible spending accounts