Sr. Product Manager - Digital Innovation

$113,000 - $150,000/Yr

WEX - Saint Louis, MO

Full-time - Mid Level

Remote - Saint Louis, MO

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Senior Product Manager on WEX Inc.'s Innovation & Discovery team, you will play a pivotal role in identifying customer problems and validating product market fit for solutions that transform the day-to-day operations for our B2B target customers. This position requires you to collaborate closely with design and engineering on a small, agile discovery team focused on creating innovative solutions that address real business problems and customer needs. In a fast-paced, iterative environment, you will be empowered to rapidly test-and-learn bold ideas and turn ambiguous challenges into breakthrough solutions. If you are a 0-1 Product Manager who thrives in the unknowns, loves collaborating in a tight-knit team, and are excited to shape WEX's next wave of product offerings, this role is for you! Your impact will be significant as you research and analyze market data to uncover unmet customer needs and potential innovation opportunities. You will lead discovery and experimentation efforts to identify how SaaS, data, and/or AI-driven products can solve problems for customers while aligning with our business goals. Engaging deeply with customers through empathy interviews, follow-me-homes, and surveys will help you understand pain points and identify key moments in the customer experience. You will develop and execute learning plans that test risky assumptions through experimentation to validate product-market fit, synthesizing qualitative and quantitative insights from experiments, customer testing, and market research to inform product decisions. Additionally, you will develop prototypes, test product-market fit, and continuously refine based on user feedback. You will proactively seek opportunities to leverage AI to reimagine the product discovery and development process. Presenting learnings to senior leaders and key stakeholders using tangible examples, end-user focused insights, and data-driven recommendations will be a key part of your role. You will also foster a culture of innovation and collaboration across departments, driving organizational change and promoting innovative thinking.

Responsibilities

• Research and analyze market data to unearth unmet customer needs and potential innovation opportunities.
• Lead discovery and experimentation efforts to identify ways that SaaS, data, and/or AI-driven products solve problems for customers and align to our business goals.
• Conduct empathy interviews, follow-me-homes, and surveys to understand pain points and identify key moments in the customer experience.
• Develop and execute learning plans that test risky assumptions through experimentation to validate product-market fit.
• Synthesize qualitative and quantitative insights from experiments, customer testing, and market research to inform product decisions.
• Develop prototypes, test product-market fit, and continuously refine based on user feedback.
• Proactively seek opportunities to leverage AI to reimagine the product discovery and development process.
• Present learnings to senior leaders and key stakeholders using tangible examples, end-user focused insights, and data-driven recommendations.
• Foster a culture of innovation and collaboration across departments, driving organizational change and promoting innovative thinking.

Requirements

• Bachelor's degree or relevant hands-on experience.
• Proven knowledge of modern product discovery and delivery techniques.
• 3-5 years of experience working on technology-driven products in roles such as product manager, product designer, engineer, data analyst, data scientist, or user researcher.
• Experience building, using, or experimenting with AI-driven products.
• Ability to quickly understand various functional areas of business, including engineering, design, finance, sales, or marketing.
• Strong problem-solving skills, using sound judgment to navigate complex challenges, assess risks, and present clear, data-driven solutions in a structured format.
• Proven track record of collaborating effectively with engineers, designers, and company leadership.
• Comfortable with basic project management to drive necessary outcomes as part of the discovery and product development process.

Nice-to-haves

• Open-minded, creative, and leads with a fail-forward attitude.
• Bias for action and a sense of urgency to solve problems proactively.
• Passion for digital technology and the potential of generative AI.
• Deep sense of empathy for customers, partners, and stakeholders.
• Naturally balances customer outcomes with business results.
• Adept influencer with a keen sense of communicating based on audience.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Retirement savings plan
• Paid time off
• Flexible spending accounts
• Tuition reimbursement
• Life insurance coverage
• Disability insurance coverage