Sr Product Manager Offer Management System (OMS)

Papa John's - Louisville, KY

Full-time - Mid Level

Louisville, KY

Food Services and Drinking Places

About the position

The Sr Product Manager is responsible for leading the development and enhancement of the Offer Management System (OMS) and the Price Admin tool. This role involves defining the product vision, strategy, and roadmap while collaborating with various stakeholders to deliver high-quality features. The position also includes conducting user research, performance analysis, and KPI tracking to measure product impact, as well as providing training and support to franchisees.

Responsibilities

• Outline action plan in partnership with technology and Online Promotions team to address known issues.
• Lead analysis of trends in issues to recommend changes in processes and technology development for product improvement.
• Identify ways to simplify and reduce the number of offer and pricing rules managed by the tool.
• Provide training on proper implementation of each tool as necessary.
• Define and prioritize the product backlog and roadmap based on user needs, market trends, and business objectives.
• Write clear and detailed user stories, acceptance criteria, and functional specifications for the engineering team.
• Work closely with the engineering team to ensure timely and quality delivery of product features and enhancements.
• Conduct user research, user testing, and feedback sessions to validate product assumptions and requirements.
• Analyze and report on product performance, incident ticketing, usage, and satisfaction using various tools and metrics.
• Identify and monitor key product KPIs and OKRs, communicating progress and results to stakeholders.
• Create and maintain product documentation, user guides, and release notes.
• Plan and execute product launch and rollout activities, including field communications, training, and support.
• Build and maintain strong relationships with the online promotions team, technology team, and other cross-functional teams.
• Stay updated on the online marketing industry, competitors, and best practices.

Requirements

• Proven experience as a Product Manager or similar role in product management.
• Strong understanding of product development processes and methodologies.
• Experience with user research, user acceptance testing, and performance analysis.
• Ability to write clear user stories and functional specifications.
• Strong analytical skills and experience with KPI tracking and reporting.
• Excellent communication and interpersonal skills to liaise with various teams.

Nice-to-haves

• Experience in the online marketing industry.
• Familiarity with agile development methodologies.
• Knowledge of offer management systems and pricing tools.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities