Amazon - Seattle, WA
posted about 2 months ago
The Sr. Product Manager for Social Media Customer Service at Amazon is responsible for developing and delivering a strategic roadmap that enhances customer support across various social media platforms. This role involves collaborating with business stakeholders to align support strategies with marketing initiatives, driving process improvements, and leveraging customer insights to innovate service delivery. The position requires a proactive approach to managing product delivery and influencing stakeholders to adapt to evolving customer needs in the social media landscape.