Amazon.com - Austin, TX
posted 5 days ago
About the position
OpsTech Solutions organization, with an unparalleled scope, is part of the Amazon's WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon's Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon's Air Hubs. Ops Tech Infrastructure Product Management (OTIP) owns, defines, and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support, with the direct objective to scale our support efficiently, improve service delivery speed, and drive new innovations for customers. OTIP establishes, practices, and enforces Ops Tech Infrastructure's product development life cycle. The team supports global operations customers (first, middle, last mile) and internal teams. We are seeking a seasoned product manager technical to own our customer portfolio roadmap for infrastructure demand and delivery management. In this role, you will partner with various teams within OTS and customer teams to understand cross-functional needs, requirements, and impact to help optimize the demand management process and infrastructure delivery. You will also serve as a key player with partner teams across the company, working to align interests and implement scalable solutions. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment. The right candidate will possess a strong product management background in network and compute infrastructure, will have demonstrated experience owning medium to large projects. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. We seek a leader with maturity, high judgment, negotiation skills, and the ability to influence at all levels of the organization.
Responsibilities
- Own customer portfolio roadmap for infrastructure demand and delivery management.
- Partner with various teams within OTS and customer teams to understand cross-functional needs and requirements.
- Optimize the demand management process and infrastructure delivery.
- Align interests and implement scalable solutions with partner teams across the company.
Requirements
- Bachelor's degree.
- Experience owning/driving roadmap strategy and definition.
- Experience with feature delivery and tradeoffs of a product.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product.
- Experience managing technical products or online services.
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
Nice-to-haves
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
- Experience in building and driving adoption of new tools.
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
