Sr Product Manager - Technical, CS Tech

$136,100 - $235,200/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr Product Manager - Technical role at Amazon focuses on enhancing customer service experiences through the innovative use of Artificial Intelligence and Large Language Models (LLMs). The position involves driving the vision for AI integration in customer interactions, collaborating with cross-functional teams, and managing product initiatives to improve customer support efficiency. The successful candidate will lead strategic planning, market analysis, and product development efforts to create effective AI-powered customer service tools.

Responsibilities

• Define and drive the multi-year vision for the product portfolio.
• Work cross-functionally to manage bottlenecks and provide escalation management.
• Measure and analyze existing products for opportunities to innovate and improve.
• Deliver long-lasting foundational systematic solutions for effective use of LLMs.
• Work with leaders across various departments to identify and manage opportunities and initiatives.
• Define clear goals and objectives for the business in planning and execution.
• Assess product development efforts including research, requirements definition, and launch efforts.
• Influence senior leaders across Customer Service and communicate Amazon AI's vision and strategy.

Requirements

• Bachelor's degree
• 7+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy
• Experience managing technical products or online services
• Experience in representing and advocating for critical customers and stakeholders during executive-level prioritization.

Nice-to-haves

• Master's degree in engineering, statistics, computer science, or related field
• Experience in building and driving adoption of new tools
• Experience with system architecture, optimization, and statistical analysis
• Experience using analytical tools such as Tableau, Qlikview, QuickSight.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan