Sr Product Manager - Technical, CS Tech

$136,100 - $235,200/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr Product Manager - Technical role at Amazon focuses on enhancing customer service experiences through the innovative use of Artificial Intelligence and Large Language Models (LLMs). The position involves driving the vision for AI integration in customer interactions, collaborating with cross-functional teams, and managing product initiatives to meet customer needs effectively. The successful candidate will lead strategic vision setting, market analysis, and organizational goal setting while working in a fast-paced environment.

Responsibilities

• Define and drive the multi-year vision for the product portfolio.
• Work cross-functionally to manage bottlenecks and provide escalation management.
• Measure and analyze existing products for opportunities to innovate and improve.
• Deliver long-lasting foundational systematic solutions for effective use of LLMs.
• Collaborate with leaders across various departments to identify and manage opportunities and initiatives.
• Define clear goals and objectives for the business in planning and execution.
• Assess product development efforts including research, requirements definition, and launch efforts.
• Influence senior leaders and communicate Amazon AI's vision and strategy.

Requirements

• Bachelor's degree
• 7+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience managing technical products or online services
• Experience in representing and advocating for critical customers during executive-level prioritization.

Nice-to-haves

• Master's degree in engineering, statistics, computer science, or related field
• Experience in building and driving adoption of new tools
• Familiarity with system architecture and optimization concepts
• Experience using analytical tools like Tableau, Qlikview, QuickSight.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan