Amazon - Arlington, VA
posted 29 days ago
The Sr Product Manager - Technical will lead the vision and strategy for utilizing Artificial Intelligence, specifically Large Language Models (LLMs), to enhance customer interactions with Amazon's Customer Service. This role involves collaborating with cross-functional teams to innovate and improve customer support experiences, ensuring efficient problem resolution through automation. The successful candidate will manage key initiatives, conduct market analysis, and drive organizational goals in a fast-paced environment.