Amazon - Seattle, WA
posted 2 months ago
The Customer Service Worldwide Defect Elimination (WWDE) organization at Amazon is dedicated to enhancing customer experiences by addressing issues in real-time, minimizing defective products, and improving purchasing experiences. This team is responsible for developing strategic technology and services that are utilized across various Amazon groups, enabling rapid remediation of customer issues and identification of defects post-contact. To further this mission, WWDE is looking for a passionate and customer-obsessed Sr. Product Manager, Technical (PMT). In this role, the Sr. Technical Product Manager will lead the gathering of requirements, prioritize feature development, and take ownership of driving product metrics. The successful candidate will collaborate with WWDE program managers, business teams, and the data and research science team to identify, surface, and implement improvements. Product management at Amazon is inherently cross-functional, requiring the right candidate to take ownership of their portfolio and make strategic product decisions based on data. The Sr. Product Manager will work closely with business teams, leaders, engineering teams, and scientists, as well as business intelligence analysts, in an agile development environment to launch new features and experiences. Key responsibilities include monitoring project execution, providing progress updates to stakeholders, and ensuring that product quality and performance meet the required standards. The ideal candidate will be able to dive deep into the principles and products that will shape an exciting roadmap for the organization. Amazon values diverse backgrounds and experiences, encouraging candidates who may not meet every qualification to apply. The company is committed to creating a positive impact on a global scale through its innovative products and services.