Hologic - Marlborough, MA
posted 5 months ago
The Downstream Service Marketing lead is responsible for all downstream initiatives relating to the growth, development, and execution of Global Services, maximizing Hologic's international service market share and revenue. This role will partner with cross divisional teams, including but not limited to R&D, Business Development, IT, Sales, Operations, Pricing, Finance, and Downstream leads across the franchises. Collaboration with internal partners and additional stakeholders is required to drive alignment on objectives, clear paths to execution, and the delivery of measured outcomes. The role is highly dynamic, requiring strong influence, organizational, and time management skills to effectively execute on multiple projects simultaneously. Essential Duties and Responsibilities include developing, owning, and executing the marketing plan for the Service portfolio to ensure all activities align with the long-term strategic plan to drive Service revenue growth. The individual will develop and execute on SURECARE™ branding initiatives to ensure there is a united strategy on the use of the brand across divisions and global regions. They will be responsible for commercial product launch excellence, product team collaboration, and ownership for all product service offerings. Additionally, the role involves partnering with franchise leads across divisions to establish clear portfolio priorities and create alignment on strategies and tactics to reach service growth objectives. The individual will establish and evaluate key performance metrics and maintain monthly and quarterly metric reports on marketing activities and results, efficiencies, and business impacts including demand generation, content marketing, segmented campaigns, etc. Developing relationships with key customers to deepen understanding of workflows and current and prospective service needs is crucial. The role also requires gaining and utilizing relationships with key opinion leaders to influence and enable tangible service sales and pull insights to strengthen the commercial strategy for continued growth. Regular feedback on service sales performance, market feedback, new target accounts, and ideas regarding service sales growth and new product development opportunities will be provided. Maintaining deep technical knowledge to support the sales force on service product positioning is essential, as well as collaborating on customer success initiatives, including strategies for subscription selling, RENEW service offerings, and overall customer retention for contract-based customers. The individual will also influence organizational capability inclusive of customer success, customer experience, and the commercialization of service offerings.