Sr. Product Support Engineer - Automation

Full-time - Mid Level

Germantown, WI

Computer and Electronic Product Manufacturing

About the position

WAGO Corporation is seeking our next Sr. Product Support Engineer - Automation to promote the successful application of WAGO's Automation and Interface products to WAGO employees, distributors, and customers by providing high-quality technical support and training. WAGO offers a competitive salary and a comprehensive benefits package including medical, dental, vision, company-paid insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k plan.

Responsibilities

• Provide telephone and email service/support during WAGO business hours to WAGO employees, distributors, and customers, offering technical instruction on WAGO automation and interface products
• Record customer service/support details in WAGO's customer database communicating with sales associates of service/support activities
• Produce product support materials (e.g. application notes, how-to guides, example programs, tutorial videos, etc.) and Demos (trade show panels, programs, etc.) as needed to illustrate the functionality of WAGO Automation and Interface products
• Participate in training targeted at improving the knowledge and support capabilities of WAGO employees, distributors, and customers
• Occasional travel (10%) for technical support, and assistance at trade shows. Must have a valid driver's license and be able to travel by automobile or airplane
• Must be able to lift a minimum of 50 lbs

Requirements

• Degree in Electronic or Electrical Engineering (or a related field) from an accredited university, or equivalent
• Minimum of 5 years of recent experience in technical product support, especially in applications of industrial control systems, PLC programming, and industrial control design is preferred
• Experience in service and support of field equipment within a factory environment
• A demonstrated ability to complete tasks accurately and efficiently and possess strong organizational, communication (both oral and written), and interpersonal skills

Nice-to-haves

• Knowledge of CODESYS IEC 61131
• PLC Programming
• Linux
• I/O Interfacing
• HMI
• Communication Protocols (MODBUS, EtherNet/IP, PROFIBUS/PROFINET, CANopen, DeviceNet, OPC UA, BACnet, IO-Link)
• IoT
• EDGE Devices
• Node-RED
• Java Script

Benefits

• Competitive salary
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid AD&D insurance
• Short-term disability insurance
• Long-term disability insurance
• Retirement 401k plan