Sr Prog Mgr, EU CX - Post Delivery Experience, Customer Service

$136,100 - $235,200/Yr

Amazon

Full-time

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Echo Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. This team develops existing/proven system designs but also works towards disrupting traditional models of the wireless ecosystem and algorithms with an obsession to transform customer experience to the next level by doing whatever it takes. In this role, you will create world-class algorithms, software, and firmware to implement wireless features and connectivity solutions for Amazon's initiatives. You will incubate, design, simulate, and influence end-to-end wireless systems and architecture, including the selection of wireless chipsets. You will dive deep and take ownership of critical design issues involving algorithm/protocol design, multi-radio coexistence, antenna configuration, and overall system performance. Participation in design reviews for complex wireless systems, simulations, algorithms, and software development will be a key part of your responsibilities. You will interact with cross-functional engineering teams across the company and collaborate with silicon partners to define and optimize wireless hardware/software architecture and implementation. Additionally, you will address all aspects of technology readiness, including manufacturability, and help build robust methodology and processes to deliver technology to products.

Responsibilities

• Create world-class algorithms, software, and firmware to implement wireless features and connectivity solutions for Amazon's initiatives.
• Incubate, design, simulate, and influence end-to-end wireless systems and architecture, including selection of wireless chipsets.
• Dive deep and take ownership for critical design issues involving algorithm/protocol design, multi-radio coexistence, antenna configuration, overall system performance, etc.
• Participate in design reviews for complex wireless systems, simulations, algorithms, and software development.
• Interact with cross-functional engineering teams across the company.
• Collaborate with silicon partners to define and optimize wireless HW/SW architecture and implementation.
• Address all aspects of technology readiness, including manufacturability.
• Help build robust methodology and processes to deliver technology to products.

Requirements

• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
• Experience with CI/CD pipelines build processes.
• Bachelor's degree in Electrical/Computer Engineering with a focus on wireless communications and signal processing.
• Strong background in modeling and analysis of wireless systems, communication theory, estimation and detection, optimization, wireless algorithms.
• Excellent problem-solving ability, ability to ramp up quickly into new topics and understanding the fundamentals, and contribute to achieving the best KPIs working with cross-functional teams.
• Experience with and/or knowledge of one or more industry standards such as Bluetooth, Ultra-Wideband, Zigbee, LoRa and other IoT related wireless protocols.
• Experience with a programming language like MATLAB, Python, C or a similar scripting language.
• 5+ years of relevant experience in wireless systems design and development.
• Excellent verbal and written communication skills with technical writing experience.
• Experience with platforms such as Linux/Unix and Windows.

Nice-to-haves

• Master's / PhD in Electrical/Computer Engineering with a focus on wireless communications and signal processing.
• Experience in applying statistical tools and machine learning to formulate and solve wireless/connectivity, sensing, IoT problems.
• Experience with wireless system level simulations using tools like MATLAB, Python, ns-3, etc.
• Familiarity with Layers 2-4 of a commercial wireless communications protocol.
• Designed systems/algorithms/protocols that are implemented/shipped in high quality products.
• Publications at top-tier peer-reviewed conferences or journals.
• Hands-on exposure to RF lab equipment like: spectrum analyzers, vector signal generators, network analyzers, power sensors, switch controllers, combiners, etc.
• Experience with system-level integration and scalable.

Benefits

• Full range of medical, financial, and/or other benefits.
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.