Sr. Program Coordinator

University of Miami - Miami, FL

Full-time - Mid Level

Miami, FL

Educational Services

About the position

The Sr. Program Coordinator at the University of Miami plays a pivotal role in enhancing the educational experience of students by closely evaluating their learning journey and ensuring the quality and value of the program. This position involves registering students for courses in accordance with university procedures and acting as both an academic and career advisor for students, guiding them through their academic and professional paths. The coordinator is responsible for developing strategic partnerships with external organizations, which is essential for the growth and outreach of the program. In addition to student engagement, the Sr. Program Coordinator is tasked with financial oversight, including the creation of monthly budget reports to ensure that operations remain within planned expenditures. The role also includes maintaining databases and managing enrollment processes, ensuring that all administrative tasks related to instructor services are completed promptly. The coordinator will respond to various requests from instructors and manage communications through telephone, email, and internet submissions for all programs. The position requires participation in departmental events, such as open houses, and adherence to university policies and procedures to safeguard university assets. The coordinator will also be involved in the planning and execution of training activities, including seminars and workshops, and will monitor program effectiveness, suggesting modifications to improve outcomes. This role is integral to the success of the program and requires a commitment to the university's core values, as well as the ability to work independently and collaboratively with various stakeholders.

Responsibilities

• Works closely with students to continuously evaluate their learning experience and improve quality and value of the program.
• Registers students for courses using University procedures and systems.
• Acts as an academic advisor for students in the program and as a career advisor for prospective and continuing students.
• Develops strategic partnerships with external entities and organizations.
• Creates monthly budget reports to ensure operations are within plan.
• Assists with database maintenance and enrollment management.
• Ensures administrative processes and associated forms for instructor services are completed in a timely manner.
• Responds to various instructor requests and telephone, email, and internet submissions for all programs.
• Prepares faculty payroll for the program.
• Plans and participates in open houses for the department.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Coordinate, and implement all training activities such as seminars, conferences, workshops, short courses, training sessions, public events, and other related programs for the Center.
• Generate and coordinate new ideas and concepts to enhance or replace existing training program components.
• Coordinate the planning, execution, and follow-up activities for project/program-related meetings and invited speakers.
• Monitor program effectiveness, investigate trends, and recommend modifications to improve outcomes.
• Coordinate and participate in preparing and producing brochures, bulletins, newsletters, and other promotional materials and publications.
• Represent assigned programs on behalf of the Director to the University and the public, participate in local and state-wide meetings to advance the Center's mission, and collaborate with external organizations to enhance cooperative efforts and resource utilization.
• Prepare budgets and monitor, verify, and reconcile budget expenditures.
• Facilitate collaboration between different schools, community agencies, and academic support units throughout the University.
• Coordinate collecting, compiling, and analysis of program activity data.
• Prepare comprehensive, statistical, and narrative program reports and evaluations and suggest revisions to improve program effectiveness.
• Coordinate the scheduling of all program components.
• Draft and initiate correspondence, develop agendas, maintain calendars, assist in gathering reference materials, and coordinate and attend committee meetings.
• Assist with the development and implementation of program marketing strategies.
• Support student participants and program constituents with administrative assistance and support, maintaining files and program data.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University's core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).
• Bachelor's degree preferred.
• Event planning and/or training coordination experience is preferred.
• Knowledge of Intermediate to Advance proficiency in Excel.
• Evidence of highly effective project management; strong organizational and time management skills; effective interpersonal and communications skills and attention to detail.

Nice-to-haves

• Event planning experience
• Training coordination experience
• Advanced proficiency in Excel
• Experience in project management
• Strong organizational skills
• Effective interpersonal skills

Benefits

• Competitive salaries
• Comprehensive benefits package including medical and dental insurance
• Tuition remission
• Paid time off
• Retirement savings plan