Sr. Program Manager, Address & Pickup Experience, Amazon Shipping

$104,100 - $185,000/Yr

Amazon - Nashville, TN

Full-time - Mid Level

Nashville, TN

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Program Manager for Address & Pickup Experience at Amazon Shipping is a strategic leadership role focused on managing critical program charters to enhance the shipping experience. This position requires a results-driven individual who can navigate ambiguity, manage multiple stakeholders, and lead initiatives aimed at improving address code and pickup experience issues. The role involves collaboration with various teams across Amazon Shipping, including Commercial, Product, Tech, and Operations, to drive growth and quality improvements in the program.

Responsibilities

• Manage the program charter by driving strategic initiatives for growth and quality improvement.
• Build and manage relationships with key stakeholders across Amazon Shipping, including Commercial, Product, Tech, and Operations teams.
• Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams.
• Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review.
• Deliver clear and concise updates on the status of the Program with detailed commentary on key challenges, risks, and mitigations implemented.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice-to-haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package