Sr. Program Manager, Address & Pickup Experience, Amazon Shipping

$104,100 - $185,000/Yr

Amazon - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Program Manager for Address & Pickup Experience at Amazon Shipping is a strategic leadership role focused on managing critical program charters to enhance the shipping experience. This position requires a results-driven individual who can navigate ambiguity, manage multiple stakeholders, and lead initiatives aimed at improving address code and pickup experience issues. The role involves collaboration with various teams across Amazon Shipping, including Commercial, Product, Tech, and Operations, to drive growth and quality improvements in the program.

Responsibilities

• Manage the program charter by driving strategic initiatives for growth and quality improvement.
• Build and manage relationships with key stakeholders across Amazon Shipping, including Commercial, Product, Tech, and Operations teams.
• Lead/support the development of product and operational requirements in collaboration with product, engineering, and operations teams.
• Lead and/or support the creation of key leadership update documents such as MBR/QBR and WW VP goals review.
• Deliver clear and concise updates on the status of the program, highlighting key challenges, risks, and implemented mitigations.

Requirements

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Nice-to-haves

• 2+ years of driving process improvements experience.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.

Benefits

• Medical, financial, and other benefits as part of a total compensation package.
• Equity and sign-on payments may be provided depending on the position offered.