Sr. Program Manager, Customer Experience Operations

$83,950 - $119,900/Yr

Dish - Englewood, CO

Full-time - Mid Level

Englewood, CO

Broadcasting and Content Providers

About the position

The Sr. Program Manager for Customer Experience Operations at DISH is responsible for leading cross-functional project teams to ensure the successful delivery of initiatives that enhance customer experience. This role requires collaboration with various departments, including Retail Wireless, Product, and IT, to align project outcomes with strategic priorities. The Program Manager will also develop processes to improve project delivery efficiency and manage communication with stakeholders.

Responsibilities

• Lead cross-functional project teams to manage assigned initiatives and drive projects to timely, high-quality implementations
• Partner with business areas and technology teams on initiatives to align project outcomes with strategic priorities and direction
• Commit to understanding and meeting sponsor's needs, communicate status and escalate issues on an as-needed basis
• Regularly communicate project status to internal stakeholders, with efficient analysis of issues and potential direction
• Identify and assign clear ownership of tasks to cross-functional team members and drive the timely execution of each task
• Lead in the development of processes and tools to monitor and improve the delivery efficiency, cadence, and impact of projects
• Coordinate the work of contractors, sub-contractors and vendors as required
• Exercise superb initiative to track, manage, and continuously drive problems to quick resolution

Requirements

• Bachelor Degree in Business, Communications, Project Management, or BS in a related technical field, or equivalent amount of education and experience
• 5+ years of experience in project, program, and portfolio management with a proven track record of successfully leading teams and collaborating cross-functionally
• Experience in the wireless industry strongly preferred
• Exceptional organizational skills, with the ability to prioritize effectively in a fast-paced and highly dynamic environment
• A demonstrated ability to work collaboratively, think strategically, solve complex problems, and influence others to meet goals
• Ability to effectively communicate (both in writing and verbally) cross-functionally with IT, business, management, and executive leadership
• Proficient in project management tools and a working knowledge of various project management methodologies
• Strong competency using G Suite tools desired. Experience / familiarity using HIVE, Jira, and ServiceNow is a plus

Nice-to-haves

• PMP, CSM, and/or CAPM certifications are a plus

Benefits

• Flexible spending accounts
• HSA
• 401(k) Plan with company match
• ESPP
• Career opportunities
• Flexible time away plan