Sr. Program Manager, Customer Experience Operations

$83,950 - $119,900/Yr

Dish - Englewood, CO

Full-time - Mid Level

Englewood, CO

Broadcasting and Content Providers

About the position

The Program Manager for Customer Experience Operations (CXO) at DISH will lead cross-functional teams to manage and implement various initiatives aimed at enhancing customer experience across multiple brands. This role requires a self-motivated and detail-oriented individual who can effectively communicate with stakeholders and drive projects to successful completion.

Responsibilities

• Lead cross-functional project teams to manage assigned initiatives and drive projects to timely, high-quality implementations.
• Partner with business areas and technology teams on initiatives to align project outcomes with strategic priorities and direction.
• Commit to understanding and meeting sponsor's needs, communicate status and escalate issues on an as-needed basis.
• Regularly communicate project status to internal stakeholders, with efficient analysis of issues and potential direction.
• Identify and assign clear ownership of tasks to cross-functional team members and drive the timely execution of each task.
• Lead in the development of processes and tools to monitor and improve the delivery efficiency, cadence, and impact of projects.
• Coordinate the work of contractors, sub-contractors and vendors as required.
• Exercise superb initiative to track, manage, and continuously drive problems to quick resolution.

Requirements

• Bachelor Degree in Business, Communications, Project Management, or BS in a related technical field, or equivalent amount of education and experience.
• 5+ years of experience in project, program, and portfolio management with a proven track record of successfully leading teams and collaborating cross-functionally.
• Experience in the wireless industry strongly preferred.
• Exceptional organizational skills, with the ability to prioritize effectively in a fast-paced and highly dynamic environment.
• Demonstrated ability to work collaboratively, think strategically, solve complex problems, and influence others to meet goals.
• Ability to effectively communicate (both in writing and verbally) cross-functionally with IT, business, management, and executive leadership.
• Proficient in project management tools and a working knowledge of various project management methodologies.

Nice-to-haves

• PMP, CSM, and/or CAPM certifications are a plus.
• Strong competency using G Suite tools desired.
• Experience / familiarity using HIVE, Jira, and ServiceNow is a plus.

Benefits

• Versatile health perks including flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities.
• Flexible time away plan.