Sr. Program Manager, Event Experience
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About The Position
The Adobe Field Readiness and Enablement (FRE) team is dedicated to empowering our field organization with the necessary skills, information, and application of learning to excel in their roles and meet Adobe's business objectives. As a Senior Program Manager for Event Experience, you will play a pivotal role in overseeing both virtual and physical training experiences for various learning programs. Your responsibilities will include supervising live event coordinators and virtual training facilitators, ensuring that classroom learning environments are optimized, and creating engaging experiences for learners. You will collaborate with global regions, stakeholders, and Operations Delivery groups to maintain continuity between virtual and live events, ensuring that all participants receive a seamless learning experience. In this role, you will be tasked with assigning and managing the workload of event coordinators and virtual facilitators across different global regions. You will focus on enhancing the quality of live and virtual events, with an emphasis on improving learner experiences and operational efficiency. Accurate tracking of events and their outcomes will be crucial, as will monitoring and reporting on virtual facilitator performance using both quantitative and qualitative metrics. You will also conduct training for virtual facilitators to enhance their skills and create more engaging learning experiences. Additionally, you will develop and maintain standardized service packages for customer engagement during live and virtual events, regularly updating the organization on event support services and operational processes. Your role will involve collaborating with Crawford Communications and Enablement Program owners to manage event budgets, prize requests, and purchase orders. You will consolidate and present program metrics to team members and leadership, driving informed decision-making and highlighting the impact of the programs. Furthermore, you will develop and present quarterly and annual initiatives aimed at driving growth in both virtual and live event programs, ultimately enhancing the overall business value of Adobe's offerings.
