Sr. Program Manager - Hospital Operations Center (Clinical)

$169,582 - $169,582/Yr

Stanford Health Care - Palo Alto, CA

Full-time - Mid Level

Palo Alto, CA

1,001-5,000 employees

Hospitals

About the position

The Sr. Program Manager for the Hospital Operations Center at Stanford Health Care plays a crucial role in enhancing hospital capacity, patient access, and throughput efficiency. This position is responsible for leading large strategic improvement programs, collaborating with various departments, and implementing operational changes to meet project goals and improve overall performance across the organization.

Responsibilities

• Provides program leadership for large strategic and cross-functional improvement programs, across the enterprise, as assigned by the Directors.
• Leads multidisciplinary workflow development sessions to achieve performance improvement targets.
• Manages, assesses, and documents project scope and program utilizing standard A3 template.
• Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholders.
• Identifies opportunities for process improvement and recognizes and uses synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
• Facilitates the collection, analysis and ultimately presents data to leadership at all levels of the organization.
• Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
• Develops and facilitates governance to aid in executive leadership decision making, accountability, and interdepartmental agreements.
• Manages program design and structure for department's key initiatives and projects within assigned leadership division, develops strategic input for the Director regarding business objectives of clients for both current and future projects.
• Partners with the Hospital Operations Leadership team to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.
• Coaches and mentors department staff through change processes and cycles of continuous improvement.
• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
• Prepares and maintains accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines.
• Provides leadership, coordination, and support to all team members.

Requirements

• Bachelor's degree in work-related discipline/field from an accredited college or university, required.
• Three (3) years of progressive responsibility and directly related work experience.
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to plan, organize, prioritize, work independently, and meet deadlines.
• Ability to promote a spirit of inquiry and practice based on evidence by using research-based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects.
• Skilled in project management.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to provide leadership and influence others.
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.

Nice-to-haves

• Master's degree in work related field from an accredited college, preferred.
• PMP - Project Management Professional preferred.
• Lean Six Sigma Certification preferred.

Benefits

• Exceptional benefits and competitive pay to ensure staff feels supported in and outside of their work.
• Specific roles are eligible for shift differential pay, sign-on/relocation bonus, etc.