Amazon - Seattle, WA

posted 3 months ago

Full-time - Mid Level
Seattle, WA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr Program Manager for International Seller Growth Products at Amazon is a pivotal role responsible for driving the adoption and user satisfaction of product features across global account management teams. This position focuses on enhancing productivity for the Worldwide International Seller Services (ISS) business by managing the rollout of new features, collaborating with stakeholders, and ensuring effective communication and reporting on product performance. The ideal candidate will possess strong program management skills, stakeholder management abilities, and a customer-centric approach to problem-solving.

Responsibilities

  • Responsible for roll out of new features of AM Product suite to Account Management teams worldwide.
  • Champion adoption and product satisfaction by collaborating with regional customer partners.
  • Own the execution roadmap, communication with stakeholders and internal teams on progress, roadblocks, announcement of important events and milestones.
  • Responsible for status reporting to ISG leadership in weekly/monthly reviews focused on adoption, satisfaction and key issues/resolution.
  • Collaborate with ISS Central Analytics for tracking adoption and engagement of the product and reporting them in weekly product report meetings.
  • Works as change agent, and pushes for adoption of product features and at the same time act as the strongest voice of customers (AMs) during internal product feature prioritization meetings.
  • Build and maintain financial models to estimate benefit and RoI for planning cycles.
  • Excels in earning trust, issue resolution through deep dives and collaborations, exemplifies ownership and customer obsession.

Requirements

  • Bachelor's degree
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Experience working cross functionally with tech and non-tech teams
  • Experience in complex problem solving, and working in a tight schedule environment

Nice-to-haves

  • 3+ years of driving process improvements experience
  • Master's degree, or MBA
  • Previous Consulting Experience

Benefits

  • Full range of medical benefits
  • Financial benefits including equity and sign-on payments
  • Comprehensive employee benefits package
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