Sr. Program Manager, Service Partnerships

$107,000 - $133,800/Yr

Rivian - Plymouth, MI

Full-time - Mid Level

Plymouth, MI

Transportation Equipment Manufacturing

About the position

The Sr. Program Manager, Service Partnerships at Rivian is responsible for coordinating a large, complex, multi-disciplinary project. This role requires a proactive individual who can synchronize various teams and components to meet program requirements and timelines efficiently, while fostering collaboration and innovation across the organization.

Responsibilities

• Act as the central coordinator for a large, complex project.
• Develop and maintain comprehensive project tracking tools accessible to all stakeholders.
• Manage repair campaigns for large fleets of vehicles, understanding vehicle service operations and tooling requirements.
• Continuously monitor service campaigns against established roadmaps and deadlines, identifying gaps in service infrastructure.
• Proactively engage with internal and external partners to bridge gaps and ensure service campaigns stay on track.
• Utilize analytical and strategic thinking to tackle complex problems and develop effective solutions under pressure.
• Anticipate potential challenges and pressure-test various scenarios to ensure robust plans are in place.
• Develop and maintain relationships with external partners to promote collaboration and ensure program success.
• Act as a liaison between cross-functional partners and field service teams to gather feedback and lead improvement initiatives.
• Support the formalization of program documentation and establish standards.

Requirements

• 3-5 years of proven experience in managing large-scale, multi-disciplinary projects.
• PMP Certification Preferred.
• Exceptional organizational and project management skills.
• Strong ability to develop and maintain effective project tracking systems.
• Excellent communication and presentation skills, comfortable with audiences of varying sizes.
• Demonstrated ability to build and maintain strong relationships with external partners.
• Creative problem-solving abilities with a knack for implementing structured solutions.
• Ability to collaborate effectively across all levels of an organization.
• Naturally curious and open-minded, with a passion for fostering innovation.
• Proactive mindset with the ability to anticipate needs and act accordingly.
• Flexibility to adapt to changing project scopes and organizational needs.

Benefits

• Competitive salary based on experience and location.
• Equal opportunity employer with a commitment to diversity and inclusion.
• Accessibility accommodations for applicants with disabilities.