Sr. Program Manager - Social Services 801 East, $10,000 Sign on Bonus

About the position

The Senior Program Manager provides comprehensive management of all social services provided at the 801 East Collaborative. The Sr. Program Manager ensures that the programs and services onsite are in accordance with best practice standards, contract and grant requirements, and agency practices and procedures. The position oversees service delivery ensuring efficiency, operational consistency of case management practice, staff leadership, and overall quality practices of all assigned programs. This position is responsible for internal and external reporting of outputs and outcomes of program the model, establishing a working relationship with internal service provider partners and vendors and external community partners.

Responsibilities

• Manage and oversee the daily operations of case management services across the program including the low barrier shelter (192 beds), work bed program (96 beds), senior/medically frail dorm (48 beds) at 801 East Men's Shelter Collaborative, in support of overall program goals and objectives.
• Develop and implement strategies to effectively achieve program goals and objectives, implement systems and processes to enhance service delivery and efficiency.
• Monitor program implementation in accordance with best practice for service types, program contracts, and departmental and agency Practices and Protocols.
• Ensure the timely submission of all external and internal program reports.
• Promote a client centered, housing first, solution focused and compassion service while ensuring a dignified and respectful shelter environment for all.
• Work to resolve program issues including prompt response to all client grievances and customer or community relations, coordination onsite and community partners, vendors and operational staff.
• Coordinate with HMIS Administrator and HHS Quality Assurance team to monitor staff utilization, service documentation and productivity in HMIS or other databases, in accordance with contract requirements and department data quality standards.
• Regularly review team outcomes reports, HMIS data quality and case management productivity reports. Implement corrective action plans as needed.
• Provide leadership and direction to all program staff, consultants, and volunteers; oversee staff supervision, which includes recruiting, staffing, hiring, performance evaluation, training, and professional development; sets standards for customer service; conduct regular staff meetings; communicates policies and procedures; and facilitate team dynamics in collaboration with the Director of the program.
• Conduct unannounced site visits monthly after normal business hours to ensure quality services and program expectations are being adhered to by staff and clients.
• Manage program budget and expenditures, in collaboration with the program's Director, to ensure that available funds and resources are used efficiently.
• Perform liaison activities with community partners, including contract monitors.
• Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
• Perform other job-related duties as assigned.

Requirements

• Master's degree in social work, Mental Health Counseling or related Human Services field from an accredited College or University.
• Licensed Independent Clinical Social Worker (LICSW) and/or Licensed Clinical Professional Counselor (LCPC).
• 3 years of progressively responsible non-profit experience in program management.
• 2 years of experience working with clients or programs that serve individuals or families experiencing homelessness, behavioral health, substance abuse or chronic health challenges.
• 2 years of supervisory experience.

Nice-to-haves

• Knowledge of management principles and practices.
• Knowledge of social service best practice.
• Ability to supervise and train employees and foster a cooperative work environment.
• Program planning and implementation skills.
• Skills in analyzing and interpreting policies, contractual language, and financial Reports.

Benefits

• $10,000 Sign on Bonus
• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors