Sr Project Manager, Technical (Process & Tools)

$94,100 - $169,700/Yr

T-Mobile US - Frisco, TX

Full-time - Mid Level

Onsite - Frisco, TX

Telecommunications

About the position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Ready to elevate your career and be a part of the Uncarrier journey at T-Mobile? Our team is searching for a Sr Technical PM and in this role, you will play a pivotal part in Process & Tools on our National Operations Support team, focusing on process management and continuous improvement methodologies such as Agile, Design Thinking, Lean and Six Sigma. We collaborate with cross-functional business and technology development teams to address problems and implement new solutions. We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you are passionate about driving excellence plus change management and want to make a significant impact, apply today!

Responsibilities

• Assembles key players and champions internal working relationships across the enterprise encouraging the development of cross functional collaboration.
• Delegates project responsibilities and task interfaces, advises, motivates and leads the project work and resources involved within the project.
• Ensures timely activity, integration and efficiency of technical support and coordinates efficient use of resources to meet requirements with clear identification of task completion.
• Questions ambiguous responsibilities and handles conflicts to an early resolution and calls out any unresolved issues.
• Plays a support role with technical solutions ensuring all groups' responsibilities are included.
• Facilitates the creation of the project charter and examines project related technical documentation for completeness and latest versions and ensures availability and distribution to all project team members.
• Ensures required document review and approvals according to company standards and processes.
• Facilitates creation of work breakdown structures, builds and updates project timelines/plans with actual and forecasted deliverables and handles deviations from plan.
• Analyzes validity of schedules submitted by outside parties supplying to the project.
• Distributes schedules in various formats and detail to suit different users or audiences.
• Supervises actual project progress, compares to baseline and reports progress against schedule.
• Documents, acquires approval, and supervises all changes in project parameters.
• Produces detailed reports and notifications as appropriate and communicates project status to respective partners and project sponsor.
• Approves or recommends all required commitments and liaises with supplier and contractor representatives.
• Identifies Risks in projects and uses validated PM techniques to assess and mitigate.
• Facilitates project risk reviews and appropriate mitigation.
• Examines risks associated with the work, proposed contracts and major changes, and makes recommendations for handling or equitable sharing.
• Documents the impacts on schedule of proposed changes and develops program solutions to minimize the impact and ensure alignment to time and scope.
• Attends and/or hosts management and project team meetings as required keeping the project team advised and progressing including project reviews with partners as vital to perform ongoing assessments on the progress of projects.
• Upon project completion or premature cessation, closes all project documentation and archives actual appropriate records and achievements for estimating future similar projects.
• Coordinates practical details of the transfer of the care, custody and control of the final product including assembly and transfer of operational and maintenance documentation.
• Provides recommendations of lessons learned for improvements in process and procedure both within the PM structure as well as across groups.

Requirements

• 4-7 years validated experience as a program or product manager within a technology environment - preferably wireless coupled with a dynamic record of successful delivery of sophisticated solutions, systems, or services.
• Strong background in process management and continuous improvement methodologies such as Agile, Design Thinking, Lean and Six Sigma.
• Knowledge of IT Service Management (ITSM) and ITIL frameworks.
• Proficiency in project management software, particularly Microsoft Project.
• Experience with collaboration tools like Microsoft Teams for effective communication and coordination with multi-functional teams.
• Proficiency in data analytics and reporting tools for monitoring project performance and making informed decisions.
• Experience with Service Now is preferred, and familiarity with Power Automate and Power Apps is highly valuable.
• Strategic mentality with the ability to use data and feedback to continuously improve processes and measure their effectiveness.
• Ability to work closely with multi-functional teams and partners.
• Passion for continuous improvement and operational excellence.

Nice-to-haves

• Experience with Service Now is preferred.
• Familiarity with Power Automate and Power Apps is highly valuable.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs