CBRE - Morrisville, NC
posted 4 months ago
The Sr Refrigeration Technician at CBRE plays a crucial role in supporting the operations of the Service Department, both in the field and occasionally in the shop. This position involves service, repair, calibration, and preventive maintenance of refrigerated and some non-refrigerated scientific equipment, including freezers, refrigerators, lyophilizers, vacuum pumps, and other types of equipment. The technician will assist with customer service needs and work order management, ensuring that all tasks are completed efficiently and effectively. The role requires direct reporting to the Area Service Supervisor and collaboration with fellow technicians, Administrative Staff, and Project Managers. The primary focus of this position is to meet customer service needs and maintain high standards of service delivery. Field responsibilities include performing repairs, preventative maintenance, installations, and shop infrastructure work as needed. The technician will assist other technicians and staff, which may involve the pick-up and delivery of equipment, field service, shop service/repairs, calibration, and preventative maintenance of scientific equipment. The technician may also be required to work scheduled and unscheduled overtime and be on-call as needed. Technical support may involve physical involvement in the field repair or diagnosis of equipment, fostering positive work relationships with clients, vendors, and co-workers. The technician will also be responsible for reviewing work orders, maintaining labor and material costing requirements, and escalating customer issues to the Area Service Supervisor. Additionally, the technician will manage personal company-issued vehicle maintenance, including scheduling, upkeep, and inventory in conjunction with the Corporate Fleet Administrator. This role is essential in supporting the goals of the Service department to achieve installation, sales, and collection budgets on a weekly and monthly basis.