Columbia University - New York, NY
posted about 2 months ago
The Senior Registration and Financial Analyst at the Student Service Center plays a crucial role in managing cross-functional services related to registration, billing, and student account payments for all University constituents, including students, parents, staff, faculty, and community members. Reporting directly to the Director of the Student Service Center and collaborating closely with the Manager, the Senior Analyst is responsible for delivering high-touch customer service and resolving complex client issues. This position requires a deep understanding of various University systems and tools, including SSOL, Nelnet Solutions, Parchment, Paradigm, Powerfaids, OnBase, Lenel, and a customer relationship management system. The Senior Analyst will oversee the investigation and resolution of complicated issues that have not been resolved by the University's third-party vendor, ensuring that internal controls are enforced and professional judgment is applied in decision-making processes. In addition to managing escalated issues, the Senior Analyst will evaluate and determine the removal and application of holds and waivers on student accounts, in accordance with University policy. Building strategic relationships with academic advisors and other University colleagues is essential to identify areas where the Student Service Center can provide additional support. The Senior Analyst will also represent the Office of the University Registrar at various presentations and conferences, showcasing the vision, mission, and technologies of the Student Service Center. This role involves developing presentations for University events, providing updates and reports to leadership on incident volume and resolution, and contributing to the ongoing learning and development of the Student Service Center by updating knowledge base materials. The Senior Analyst will assist management in identifying opportunities for process improvement and automation, manage FERPA requests, and perform special projects as assigned. This position requires a Bachelor's degree and a minimum of four years of related experience, with a strong preference for candidates with higher education experience or experience in a Registrar, Bursar, Financial Advising, or Financial Aid Office. The successful candidate will possess solid analytical skills, financial acumen, and the ability to manage multiple assignments in a high-pressure environment while providing exceptional customer service.