Columbia University - New York, NY
posted about 2 months ago
The Senior Registration and Financial Analyst at Columbia University plays a crucial role in the Student Service Center, reporting directly to the Director and collaborating closely with the Manager. This position is responsible for managing cross-functional services related to registration, billing, and student account payments, catering to a diverse range of University constituents including students, parents, staff, faculty, and community members. The Senior Analyst is expected to deliver high-quality customer service and effectively resolve complex client issues, ensuring confidentiality and demonstrating empathy throughout the process. Key responsibilities include overseeing the investigation and resolution of complicated issues that have not been resolved by third-party vendors, utilizing various University systems such as SSOL, Nelnet Solutions, Parchment, and others. The analyst will independently evaluate and determine the application of holds and waivers on student accounts, fostering strategic relationships with academic advisors and other University colleagues to enhance support for the user community. Additionally, the Senior Analyst will represent the Office of the University Registrar at various presentations and events, develop engaging content for orientations and social media, and provide leadership with updates and reports on incident resolution. The role also involves ongoing learning and development within the Student Service Center, identifying opportunities for process improvements, and managing FERPA requests. The Senior Analyst will be expected to perform special projects and other related duties as assigned, contributing to the overall effectiveness and efficiency of the Student Service Center.