Sr. SaaS RevOps Manager
HP - Vancouver, WA
posted 4 months ago
About the position
Workforce Solutions (WS) is a new global business unit that brings together all commercial services teams across HP under one leader with a goal of providing a comprehensive portfolio of compelling services and solutions to our enterprise, mid-market, and even, in partnership with our strategic channel partners, to the SMB segment. Our goal is to enable CIOs to optimize the IT experience of their workforce while balancing other business pressures of affordability and risk. HP's core strengths in personal systems and computing, printing and document workflows, and advanced collaboration solutions provide the foundation from which we will expand our services portfolio. Our passion for our customer and our employees will be our differentiation. We have organized the P&L across three Service Lines, each representing a critical portfolio and business model. Lifecycle Services represents our core device-centric services. Managed Solutions represents our growing portfolio in integrated solutions and managed services that bring together hardware, software, HP and third-party capabilities. Our final strategic Service Line is focused on our rapidly growing Software / Digital Services portfolio. This newly founded division brings together software products and platforms from across HP, including our robust Print, Document and Workflow Management suite, our flagship Workforce Experience platform, and our overall HP Workplace Central platform which brings the entire software portfolio of HP (and key partners) together under a cloud-native, AI-driven Employee Experience platform. We are seeking a highly motivated and experienced SaaS Revenue Operations (RevOps) Manager to join our team. In this pivotal role, you will be responsible for optimizing our sales, marketing, and customer success operations to drive sustainable growth. You will leverage your analytical skills and deep understanding of CRM systems to streamline our go-to-market strategies, enhance customer engagement, and improve revenue cycles.
Responsibilities
- Develop and implement revenue operations strategies that align with the company's goals and objectives.
- Collaborate across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Oversee the management and analysis of sales, marketing, and customer data to identify trends and opportunities for growth.
- Streamline and optimize processes across sales, marketing, and customer success teams to improve efficiency and effectiveness.
- Work closely with sales, marketing, and customer success teams to ensure alignment and drive revenue growth.
- Establish and monitor key performance indicators (KPIs) to measure the success of revenue operations initiatives.
- Manage and optimize CRM systems (e.g., Salesforce) and other tools to support revenue operations.
- Provide regular reports and insights to senior leadership on revenue performance and operational efficiency.
- Set and review revenue forecasts and targets. Measure and monitor progress toward goal achievement.
Requirements
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- 5+ years of experience in revenue operations, sales operations, or a related field within a SaaS or B2B environment. Proven track record of developing and implementing successful revenue operations strategies.
- Proficiency in CRM systems (e.g., Salesforce) and other revenue operations tools. Strong data management and analytical skills, with the ability to interpret complex data sets and identify trends.
- Experience with revenue forecasting and performance metrics.
- Ability to develop and implement strategies that align with company goals and objectives.
- Strong problem-solving skills and the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to work effectively across teams.
- Proven ability to foster a collaborative environment and drive alignment among sales, marketing, and customer success teams.
- Strong leadership skills with the ability to manage and mentor a team.
- Experience in providing regular reports and insights to senior leadership.
- Ability to adapt to changing business needs and market conditions. Innovative mindset with a focus on continuous improvement and growth.
Nice-to-haves
- Agile Methodology
- Analytics
- Business Development / Business Strategies / Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research / Marketing /Marketing Strategies
- New Product Development
- Product Management/ Product Marketing /Product Strategy
- Project Management
- Thought Leadership
- Value Propositions
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
