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The Senior Salesforce Administrator will play a crucial role in the IT Business Systems Delivery (BSD) Customer Engagement department, focusing on the customization, configuration, and ongoing support of the Salesforce platform. This position requires strong communication skills to collaborate with stakeholders and ensure that the Salesforce system meets the unique needs of the organization. The ideal candidate will be responsible for managing system enhancements, user training, and compliance with security measures, while also staying updated on Salesforce trends and best practices.