Sr Salesforce Administrator
McLane Company - Temple, TX
posted 5 months ago
About the position
McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. As a Senior Salesforce Administrator, you will be responsible for the advanced configuration, maintenance, and support of the Salesforce platform. This role requires collaboration with various teams to ensure the efficient operation of Salesforce and plays a key role in optimizing workflows and processes. You will work closely with the Salesforce Architect to determine and implement best practices regarding our Salesforce platform. This is a hybrid position, requiring the candidate to report and work from the office three days a week, so interested candidates should be within a 50-minute radius from Temple, TX.
Responsibilities
- Function as lead administrator of the Salesforce products.
- Perform system configuration and customization to meet business requirements.
- Offer guidance on adhering to best practices in Salesforce.
- Design, evaluate and implement advanced Salesforce solutions.
- Create and manage profiles, permission sets, roles, and sharing rules.
- Customize and maintain page layouts, fields, and data validation rules.
- Optimize processes and lead large-scale projects.
- Conduct training sessions for new and existing users to ensure effective utilization of Salesforce features.
- Create and maintain documentation on processes and best practices.
- Manage and maintain data integrity through data cleansing and deduplication activities.
- Perform regular data audits and implement data quality best practices.
- Perform data migration activities as needed.
- Design and implement record-triggered and screen Flows.
- Experience designing and creating CRM Analytics (Salesforce Analytics, Einstein Reporting) reports.
- Monitor and troubleshoot workflow issues, providing timely resolutions.
- Build and customize reports and dashboards to meet the reporting needs of various departments.
- Collaborate with stakeholders and business analysts to precisely articulate requirements and implement solutions.
- Lead training sessions and document processes for our business owners and provide guidance to other teammates.
Requirements
- Bachelor's degree in a relevant field or equivalent work experience.
- Direct experience with Salesforce administration. Salesforce Administrator certification is required.
- Proven experience as a Salesforce Administrator with a minimum of 5 years in Salesforce configuration and support.
- Two or more years of Salesforce Lightning Experience.
- Proficient in Salesforce automation tools such as Process Builder and Flow.
- Experience with Salesforce API integration.
- Experience with Tableau or Tableau integration into Salesforce.
- Strong understanding of CRM best practices.
- Proficient in Salesforce configuration, including custom objects, fields, and workflows.
- Experience with user management, security settings, and data management tasks.
- Excellent communication skills with the ability to interact effectively with end-users and cross-functional teams.
- Ability to manage multiple priorities and manage expectations with demanding business owners.
- Ability to translate business requirements into Salesforce solutions.
- Strong critical thinking skills with a proactive approach to issue resolution.
- Experience gaining business adoption for new processes and reporting.
- Analytical mindset with the ability to analyze and interpret data.
- Ability to provide after hour support in critical situations.
- Experience with Agile project methodologies.
Nice-to-haves
- Apex Coding experience is a plus.
Benefits
- Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
- 401(k) with annual company match.
- Paid holidays, vacation time, college tuition reimbursement, and more!
