Sr Salesforce Administrator
Cox Communications - Cherryville, NC
posted 4 months ago
About the position
We are seeking a Senior Salesforce Administrator to play a vital role in the development of a modern platform that innovates and scales how we service our customers. This position is crucial for driving our product roadmap and developing solutions that meet the needs of our users and customers. The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. User experience is of great importance, and the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high-value solutions and support the company's growth. The ideal candidate will be comfortable liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. In this role, you will ensure the health, scale, and stability of a business-critical platform for employees and customers. You will use strategic focus and strong analytical skills to optimize Salesforce solutions and support our scaled agile process to provide a regular cadence of incremental UX-focused business value. As a trusted advisor to key business and technical stakeholders, you will help define business requirements and the platform roadmap. Your responsibilities will include proactive platform maintenance, maintaining data integrity, supporting production issues, developing governance policies, and collaborating with agile teams to customize Salesforce using low/no-code approaches. You will also contribute to a Business Continuity Plan, manage user and license setups, and identify underutilized platform features.
Responsibilities
- Proactive platform maintenance including security reviews, release updates, health check, and optimizer.
- Maintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotas.
- Supporting production issues, troubleshooting, resolving, and communicating updates with users.
- Developing and enforcing business and technical governance policies, procedures, and guidelines.
- Working in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.).
- Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logs.
- Developing and collaborating with the BI team on operational reports, dashboards, and analytics.
- User and license management including new user setup/deactivation, roles, profiles, permissions, public groups.
- Sandbox management and licensing.
- Identifying unused or underutilized platform features.
- Configuring and maintaining integrations with other internal or third-party applications.
- Developing automation scripts as applicable.
- Writing technical documentation.
Requirements
- 5+ years of hands-on Salesforce Administrator experience with Service Cloud.
- Experience delivering and maintaining high-scale Salesforce implementations for critical business operations.
- Bachelor's/Postgraduate degree, or professional qualification.
- Certified Salesforce Administrator.
- Fundamental understanding of Salesforce development features such as Apex and Lightning Web Components.
- Strong communications skills, adaptable to multiple levels of technical and business stakeholders.
- Experience in an agile delivery environment.
- Experience with change management and governance.
- Live within a commutable distance to the office and observe a weekly hybrid model.
Nice-to-haves
- Additional certificates, such as Advanced Admin or Admin Super Set.
- Salesforce development background.
- DevOps/release management experience; release tools such as Copado or Gearset.
Benefits
- Flexible vacation policy allowing employees to take as much vacation with pay as they deem consistent with their duties.
- Seven paid holidays throughout the calendar year.
- Up to 160 hours of paid wellness annually for their own wellness or that of family members.
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
