Sr. Salesforce Administrator

Nutech Information Systems - Columbus, OH

- Senior

Columbus, OH

Professional, Scientific, and Technical Services

About the position

The Senior SalesForce Administrator will work closely with Sales, Marketing and Customer Service teams to support their SalesForce requirements, data migrations, enhancements, user setup etc. Knowledge with Surveys, Cases, Marketing queues and overall business process is required.

Responsibilities

• Oversee current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow.
• Maintain the functional areas of data management, accounts, contacts, leads, opportunities, etc.
• Manage data migration and data cleansing from existing applications and spreadsheets into new Salesforce.com applications.
• Maintain user roles, security, profiles, workflow rules, etc.
• Assist with the training of new and existing end users.
• Create, execute and maintain automated customer communications at various stages of the customer lifecycle.
• Maintain system metrics to track trends in usage and data integrity.
• Identify usage problems and craft technical / communication plans to remedy.
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations.
• Assist in the design & implementation of APIs and web-based interfaces.
• Participate in the integration process with other enterprise systems.
• Manage outsourced Salesforce.com implementation partners as required.
• Manage ongoing relationship with Salesforce.com.
• Develop training materials and train users on Salesforce.com functionality.
• Work closely with business and outside vendors to provide the support for j2's business teams.

Requirements

• 5+ years of experience administering both Service Cloud and Sales Cloud deployments.
• 3+ years of experience with custom configuration of Salesforce.
• Experience with writing Apex Triggers, Dataloader and some custom code.
• Excellent written and verbal communication.
• Strong organizational and interpersonal skills.
• Ability to Multi-task and lead a project.
• Strong troubleshooting skills.