Freeman - Dallas, TX
posted 3 months ago
A Senior Salesforce Developer typically holds a critical role within a company, focusing on designing, implementing, and maintaining solutions within the Salesforce platform to enhance business processes and improve overall functionality. This position, under minimal supervision, plays a key role in supporting and enhancing our Salesforce Service Cloud environment. The Senior Salesforce Developer will be responsible for a wide range of tasks, including administration, configuration, development, and user adoption. The Developer will collaborate closely with internal stakeholders to identify and implement solutions that optimize our customer service operations. This position will support our IT team. It is eligible to work a hybrid schedule, generally requiring work in office 1-2 days per week. The ideal candidate will be located in Dallas, TX. The Senior Salesforce Developer will manage user accounts, security settings, and data governance within Service Cloud, configure workflows, automation rules, and custom objects to streamline service processes, and design and implement reports and dashboards for insightful service performance analysis. Additionally, the Developer will develop custom functionalities and integrations to extend Service Cloud capabilities, utilizing Apex programming language, Visualforce frameworks, and Lightning components to create user-centric solutions. Maintaining and troubleshooting the existing code base to ensure optimal performance is also a key responsibility. The Developer will provide technical leadership and guidance to junior Developers and offshore development teams, stay up-to-date on the latest Sales & Service Cloud functionalities and best practices, and proactively identify opportunities to improve efficiency and effectiveness within the Service Cloud environment.