Sr. Salesforce Service Cloud Developer:

Unclassified - Atlanta, GA

Full-time - Senior

Atlanta, GA

About the position

We are seeking a highly skilled and experienced Senior Salesforce Service Cloud Developer to join our dynamic team. This role focuses on designing, developing, and implementing solutions on the Salesforce platform, particularly within the Service Cloud module, to meet business requirements and enhance user experience.

Responsibilities

• Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements.
• Implement and maintain Service Cloud functionalities, including case management, knowledge base, and service console customization.
• Utilize Apex programming language to develop custom functionality within the Salesforce platform.
• Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces.
• Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow.
• Collaborate with integration teams to design and implement robust, scalable solutions.
• Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud.
• Optimize the performance of Salesforce Service Cloud through code enhancements and best practices.
• Troubleshoot and resolve any performance-related issues.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Create and maintain detailed technical documentation for Service Cloud implementations.

Requirements

• Masters/Bachelor's degree in Computer Science, Information Technology, or related field.
• 6 to 8 years of hands-on experience in Salesforce development, with a focus on Service Cloud.
• Strong proficiency in Apex programming language and Lightning Web Components (LWC).
• Experience with Salesforce integration using REST, SOAP, and other APIs.
• Solid understanding of Service Cloud functionalities, including case management and knowledge base.
• Salesforce certifications, such as Salesforce Platform Developer II, Service Cloud Consultant, are highly desirable.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.