Sr. ServiceNow Architect - HAM/SAM/ITSM

About the position

The Sr. ServiceNow Architect - HAM/SAM/ITSM role at Fujitsu involves leading the design and implementation of ServiceNow solutions, focusing on IT Service Management (ITSM), Hardware Asset Management (HAM), and Software Asset Management (SAM). The position requires a strong technical background in ServiceNow, with responsibilities including solution design, customer engagement, and technical leadership. This role is remote and offers opportunities for professional growth and learning within a supportive and innovative environment.

Responsibilities

• Lead end-to-end ServiceNow engagements from solutioning, design, implementation, support, and advisory.
• Gather business requirements and assess current IT infrastructure and future goals through customer meetings.
• Resolve issues related to scope, technical challenges, or integration with customers and internal teams.
• Collaborate with the pre-sales team to create technical proposals and responses to RFPs.
• Serve as the technical expert for the sales team, addressing technical concerns and demonstrating value to customers.
• Identify potential risks to proposed solutions during the presales phase.
• Present ServiceNow capabilities through live demos and presentations to stakeholders.
• Design and develop the technical architecture of ServiceNow IT Asset Management.
• Consult and implement ServiceNow IT Operations Management, including Discovery and Service Mapping.
• Set up integrations with tools like Tanium, SCCM, and jamf for software inventory integration.
• Troubleshoot issues related to HAM and SAM, including normalization and metrics.
• Conduct workshops to educate customers on best practices and recommend scalable solutions.
• Provide technical leadership and guidance to the development team.
• Conduct technical reviews and assessments to ensure scalable and secure implementations.
• Collaborate with project managers and business analysts to translate business requirements into technical solutions.
• Act as a subject matter expert, providing technical support and training to end-users.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years of ServiceNow design and development experience.
• Experience with ServiceNow architecture and integration.
• Hands-on development experience on the ServiceNow platform, including customization of applications.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer).
• Programming expertise in Java, JavaScript, or other functional programming languages.
• Ability to create high-level and low-level technical solutions and roadmaps.
• Experience in technical sales, solution design, and customer engagement.

Nice-to-haves

• Experience in other applications such as IRM, HR, CSM.
• ServiceNow certifications in Discovery, HAM, and SAM product lines.

Benefits

• Unlimited ServiceNow learning and certification opportunity.
• Coaching and mentorship from ServiceNow certified CTAs and CMAs.
• Competitive salary and generous benefits.
• Flexible and creative environment for innovation.