Sr Service Partner - Insurance Services, H&B

$22 - $32/Yr

Paychex - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Professional, Scientific, and Technical Services

About the position

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.

Responsibilities

• Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
• Identifies and implements opportunities for process improvements on a large scale
• Demonstrates advanced skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• May represent the team on projects and initiatives
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Requirements

• Bachelor's Degree - Preferred
• Relevant Insurance License
• Eligibility for applicable insurance licensing in all 50 states, which may involve an enhanced background check
• Ability to obtain necessary insurance license(s) within 90 calendar days of official start date

Benefits

• Cost coverage for up to two attempts to pass a state insurance licensing exam including exam materials and testing fee