Sr. Services Analyst - IT

About the position

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. This position involves performing and managing activities related to planning, designing, building, and maintaining IT services, projects, portfolios, products, and processes. The role requires creating and assigning detailed tasks to subordinates and managing a budget for a small project or process component. This is a hybrid position, requiring employees to be in the office at least three days per week (Tuesday, Wednesday, and Thursday), with preferred locations in Chicago, Baltimore, Philadelphia, and Newark.

Responsibilities

• Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners.
• Lead IT activities required to manage service level agreements.
• Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments.
• Assist in creation of documentation for products and services.
• Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model.
• Maintain and enhance engagement with business and IT partners and other stakeholders.
• Establish positive team environment by proactively assisting and training less experienced personnel.
• Provide performance and development feedback as required.
• Maintain technical knowledge and business acumen within own discipline or function.

Requirements

• Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency with data analysis in Microsoft Excel.
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal).
• Ability to work with remote project teams.

Nice-to-haves

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: USD $98,400.00/Yr. - USD $147,600.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
• Long Term Incentive Plan for eligible positions
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
• Referral bonus program

Benefits

• 401(k) match and annual company contribution
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
• Long Term Incentive Plan for eligible positions
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
• Referral bonus program