UKG - Trenton, NJ
posted about 2 months ago
The Sr Services Enablement Manager at UKG plays a pivotal role within the Release Readiness Team of the Customer Experience Operations Group. This position is designed for a dedicated and experienced individual who will serve as a key enablement resource, primarily focusing on the Release Readiness program. The role encompasses additional responsibilities that include supporting Onboarding/Everboarding, Field Readiness, Service Tools, and various Improvement Initiatives. The Services Enablement Manager will actively collaborate with EPIC and other organizational areas to enhance the support and implementation of new products, tools, and features. This position is crucial for empowering various teams across the organization by providing them with the necessary knowledge and visibility regarding new product features, tools, and updates. In this role, you will be relied upon to document and present content to various stakeholders, including leadership and individual contributors across Customer Experience. Your expertise will be essential in ensuring success across customer implementations and product support. As a point person for providing leadership guidance, you will help drive the overall release readiness process in collaboration with the wider organization. A people-first mentality and a big-picture strategy are critical to achieving overall success in this role. The primary responsibilities include providing the Customer Experience Organization with timely release readiness information, content, expertise, and tools to help both UKrewers and leaders deliver and support UKG products and methodologies more effectively. You will support the delivery of Service Plans for New Product Introductions, summarizing key considerations and impacts relevant for teams across Customer Experience. Additionally, you will facilitate various forums to provide release readiness content, best practices, support, and role-based knowledge sharing to service and support teams. Collaboration with multiple teams will be necessary to provide functional subject matter expertise and guidance on the creation, improvement, and field readiness of organizational initiatives. You will also influence, collaborate, enable, and communicate new products, product features, and updates or compliance to UKrewers and leaders, recommending improvements based on insights into enhancements and process changes. Building solid partnerships with various teams across the organization will be essential to promote collaboration and drive change.