About the position
All activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts
- Provide both service agreement, and time and material program management
- Assist in sales campaigns for new contracts and proposals
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Interact with members of the customer service, project management, parts & transactional services, field service, repair service and/or other teams
- Function as liaison between internal organizations and customers for assigned contracts
- Developing specialized knowledge in their discipline. Serves as best practice/quality resource
- Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility
- Has in-depth knowledge of best practices, general contract language and terms, and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
- Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering
- Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations
- Uses multiple internal and limited external sources outside of own function to arrive at decisions
- Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements
- Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field
Requirements
- Bachelor's degree from an accredited university or college
- Minimum of 5 years significant experience in services & customer contract management
Nice-to-haves
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Ability to document, plan, market, and execute programs
- Established project management skills
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
