SR SITE RELIABILITY ENGINEER - REMOTE

Veradigm - Houston, TX

Full-time - Mid Level

Remote - Houston, TX

Ambulatory Health Care Services

About the position

As a Senior Site Reliability Engineer at Veradigm, you will play a crucial role in ensuring the reliability and performance of our systems. This position involves not only incident management but also mentoring other engineers and fostering a culture of continuous improvement. You will collaborate with cross-functional teams to design and maintain robust systems while utilizing your expertise in service level objectives and incident management to enhance service reliability.

Responsibilities

• Serve as an on-call engineer, managing and resolving incidents affecting system availability and performance.
• Collaborate with development, operations, and infrastructure teams to design, implement, and maintain reliable systems.
• Proactively monitor and analyze system metrics to identify and mitigate potential issues.
• Conduct thorough root cause analysis of incidents and implement long-term solutions.
• Automate manual processes to improve efficiency and reduce human error.
• Participate in capacity planning and performance optimization efforts.
• Stay updated with industry trends and emerging technologies related to cloud services and Site Reliability Engineering.

Requirements

• Bachelor's degree in computer science, engineering, or a related field (or equivalent work experience).
• 4-7 years of experience in development, operations, and infrastructure, with at least 2-3 years as a Site Reliability Engineer or DevOps Engineer.
• Proficiency in a high-level programming language (C# preferred) and knowledge of Object-Oriented Programming (Java, Objective-C, C#, C/C++, Python).
• Experience in scripting and automation using languages such as Python, Bash, or PowerShell.
• 3+ years of experience with service-oriented architectures and microservices.
• Solid understanding of Site Reliability Engineering principles and experience applying SLAs, SLIs, and SLOs.
• Extensive experience in incident management and on-call support in high-availability environments.
• Strong knowledge of cloud services, particularly Azure and AWS.
• Excellent troubleshooting and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills for effective collaboration.

Nice-to-haves

• Certifications in Azure, AWS, Terraform, Kubernetes.
• Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.
• Experience with monitoring and logging tools like Splunk, Prometheus, Grafana, or ELK stack.

Benefits

• Remote working options available.
• Professional development opportunities.
• Supportive workplace culture promoting diversity and inclusion.