Sr Site Reliability Engineer - Remote

Allscripts Healthcare - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Publishing Industries

About the position

As a Senior Site Reliability Engineer at Veradigm, you will play a crucial role in transforming healthcare through the development of scalable data-driven solutions. With a focus on harnessing the power of research, analytics, and artificial intelligence (AI), you will help address the challenges faced by biopharma, health plans, healthcare providers, and patients. Your responsibilities will extend beyond incident management; you will mentor other engineers, fostering a culture of excellence and continuous improvement within the team. In this position, you will be expected to manage and resolve incidents affecting system availability and performance, collaborating with experienced teams in development, operations, and infrastructure. You will proactively monitor system metrics, conduct root cause analyses, and implement long-term solutions to enhance system reliability. Your expertise in automation will be vital in streamlining processes and improving efficiency. Additionally, you will participate in capacity planning and performance optimization to ensure the scalability and reliability of our systems. Staying updated with industry trends and emerging technologies will be essential to your success in this role.

Responsibilities

• Serve as an on-call engineer, responsible for managing and resolving incidents that affect the availability and performance of our systems.
• Collaborate with teams with many years of experience in development, operations, and infrastructure to design, implement, and maintain robust, scalable, and reliable systems.
• Proactively monitor and analyze system metrics to identify potential issues and take necessary actions to prevent or mitigate them.
• Conduct thorough root cause analysis of incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
• Automate manual processes and tasks to improve efficiency and reduce human error.
• Participate in capacity planning and performance optimization efforts to ensure system scalability and reliability.
• Stay updated with the latest industry trends and emerging technologies related to cloud services and Site Reliability Engineering.

Requirements

• Bachelor's degree in computer science, engineering, or a related field (or equivalent work experience).
• 4-7 years of experience in development, operations, and infrastructure, with a current or most recent role as a Site Reliability Engineer, DevOps Engineer, or an equivalent position for at least 2-3 years.
• Coding proficiency in a high-level programming language (C# preferred) and applied knowledge of Object-Oriented Programming: Java, Objective-C, C#, C/C++, Python.
• Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.
• 3+ years of experience with service-oriented architectures and microservices.
• Solid understanding of Site Reliability Engineering principles, with a substantiated history of successfully applying SLAs, SLIs, and SLOs to enhance and quantify system dependability and efficiency.
• Extensive experience in incident management and on-call support, preferably in a high-availability production environment.
• Strong knowledge of cloud services, particularly in Azure and AWS, including virtual machines, networking, storage, and load balancing.
• Excellent troubleshooting and problem-solving skills, with a keen attention to detail.
• Self-driven and motivated, with the ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams.
• Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.
• Experience with monitoring and logging tools, such as Splunk, Prometheus, Grafana, ELK stack, or similar.

Nice-to-haves

• Certifications in Azure, AWS, Terraform, Kubernetes.

Benefits

• Holidays
• Vacation
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• Retirement savings plan