Sr Site Reliability Engineer

About the position

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Overall Purpose: To create and maintain the next generation of application infrastructure and to be responsible for reliability, automation and scalability using and the latest best practices.

Responsibilities

• Implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards.
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Implement and evangelize Observability and monitoring systems to proactively detect problems and identify cause.
• Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and recommend an efficient path to scale for future needs.
• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.
• Implement standards across multiple disciplines, systems and practices to improve the overall application delivery.
• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in 24 X 7 on-call rotation.
• Be a champion of excellent processes; take the initiative in developing repeatable patterns and standard, re-usable work across teams.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Requirements

• Education and experience typically obtained through completion of a Bachelor's Degree in Business and/or Computer Science or related field.
• 3+ years of related experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree.
• Demonstrated experience in effective Incident and Problem Management.
• Proven related work experience in a medium to large scale enterprise.
• Strong understanding of scripting languages.
• Hands on experience implementing and using modern Observability solutions.
• Linux systems administration.
• Good knowledge of Git.
• Experienced with security and encryption protocols.
• Comfortable with facilitating collaboration, open communication and reaching across functional borders.
• Excellent oral and written communication and people skills.
• High level of customer responsiveness, excellent documentation and communication skills and attention to detail.
• Background and drug screen.

Nice-to-haves

• Good programming skills in one or more of the following languages: Java, ruby, python, JavaScript and GO.
• Hands-on experience in supporting applications in a 24X7 customer-facing production environment.
• Strong knowledge of CI/CD workflows.
• Strong understanding and hands-on experience on TCP/UDP/IP protocols.
• Working knowledge of AWS, Docker, Kubernetes, Swarm.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.