Yash Technologies - Bentonville, AR
posted 27 days ago
Full-time - Mid Level
Bentonville, AR
Professional, Scientific, and Technical Services
About the position
YASH Technologies is seeking an experienced IT Integration Specialist to join their team in Pune. The role focuses on administering and developing IT solutions to meet business requirements, with a strong emphasis on IT integrations, particularly with ServiceNow and xMatter. The ideal candidate will collaborate with cross-functional teams to design effective workflows and manage event processes, ensuring system performance and reliability.
Responsibilities
- Administer and develop IT solutions to meet business requirements.
- Work on ServiceNow workflows, event management, IT Operations Management (ITOM), Automated Test Framework (ATF), and API integrations.
- Execute end-to-end integrations with ServiceNow using raw load, API, and webhooks, including the creation of events, alerts, and subflows.
- Collaborate with cross-functional teams to design and implement effective workflows and event management processes.
- Utilize observability tools to monitor system performance and reliability.
- Maintain a solid understanding of infrastructure knowledge to support system management and troubleshooting.
- Support and troubleshoot monitoring tools such as AppDynamics, Dotcom, and SCOM as needed.
Requirements
- Minimum of 3+ years of experience in IT integrations (xMatter experience is a plus).
- Proven experience with ServiceNow workflows, event management, ITOM, ATF, and API integrations.
- Strong understanding of end-to-end integration processes with ServiceNow, including event/alert/subflow creation.
- Good understanding of infrastructure concepts and best practices.
- Experience with observability tools (any) is required.
- Excellent problem-solving skills and a proactive approach to challenges.
- Strong communication and collaboration skills.
Nice-to-haves
- Familiarity with monitoring tools such as AppDynamics, Dotcom, and SCOM is advantageous.
Benefits
- Flexible work arrangements
- Support for career-oriented skilling models
- Inclusive team environment
- Stable employment with a great atmosphere and ethical corporate culture
