Sr. Solution Engineer

$128,000 - $142,000/Yr

Support Revolution - San Jose, CA

Full-time - Senior

San Jose, CA

About the position

Supermicro is seeking a Sr. Solution Engineer to join their team in San Jose, California. This role is critical in ensuring customer satisfaction through the successful completion of projects. The engineer will collaborate with cross-functional teams, provide technical support, and promote products to meet customer requirements. The position requires strong analytical and problem-solving skills, as well as the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Analyze and address critical project issues and help system and engineering teams to resolve the issues efficiently
• Collaborate with cross-functional teams and vendors to achieve the best customer satisfaction
• Provide engineering and technical support for business development efficiently
• Proactively promote products, seek business opportunities, and provide solutions to meet customer requirements
• Manage multiple tasks simultaneously in a fast-paced environment
• Successfully meet deadlines, expectations, and perform work duties as required

Requirements

• BS or MS with 8+ years in Computer Science, Computer Engineering, or equivalent industry experience
• Strong analytical, problem-solving, and communication skills
• Proficient in verbal, written and presentation skills
• Demonstrates understanding of how to successfully work in cross-functional teams and impacts to schedules
• Solid understanding of server system architecture, BIOS, BMC, Storage, Linux is preferred
• Ability to work in a highly interactive, cross-functional collaborative environment
• Self-driven, collaborative, and committed to delivering high-quality work
• Willing to travel to customers for presenting production solutions and technical support

Benefits

• Comprehensive benefits package
• Participation in bonus and equity award programs